Analysis of Management Innovation Factors of Telecom Carrier

Abstract

Adopting the perspective of dynamic capabilities theory, this study investigates management innovation practices within Chinese telecom carrier, with the objective of identifying the key drivers shaping such organizational innovations. Employing a systematic grounded theory methodology, this research conducts an in-depth analysis of management innovation practices at China's three major telecom carriers: China Telecom, China Mobile, and China Unicom. The study reveals that telecom carrier follow a 'contradiction-triggered - capability reconfiguration - value creation' transmission chain and constructed dynamic capabilities: Opportunity perception capability enables enterprises to keenly capture external environmental changes and internal innovation demands；integration and reconstruction capability redefines the combination of production factors through intelligent empowerment and resource reorganization；Value synergy capability drives the creation of an open ecosystem to achieve mutual benefits. This research enriches the study of management innovation from the dynamic capabilities perspective, providing a systematic guidance framework for telecom operators to enhance their competitiveness through management innovation.